What’s included Complete diagnostics of a single computer Virus removal, configuration, and setup What’s not included Any data stored on your computer will not be backed up How to prepare Make sure your computer powers on and can connect to the internet Make sure you have backed up your data to an external device or the cloud before your session Have your computer password ready before the Geek Squad session as they will need it when working on your computer How to start your service Visit GeekSquad.ca and select “Chat with an Agent” to connect with a Geek Squad Agent. They’ll make sure you choose the right service for your needs and help you complete your purchase. Once you’re ready, the Agent will proceed with the service