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Winning with the Caller from Hell

LIBRAIRIE CARCAJOU
Winning with the Caller from Hell
From Librairie Carcajou
Current price: $10.95
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?Callers from Hell - they scream, sob, and sometimes they're so incoherent you can't understand them!
Shaun Belding's new book tells you how to help defuse conflict, identifies effective strategies such as lift (Listen to your customer; Involve yourself; Focus on the issue; Thank them), and shows you how a majority of difficult callers can be turned into your most loyal customers.